System and permissions
We configured Hércules™ for registration and accreditation, with roles and permissions for people and vehicles. The work included on-site consultancy and support for the organising team.
CONMEBOL · United States · 2024
Copa América USA 2024.
Accreditation and transport management with Hércules™.
- What the event needed
- Manage CONMEBOL accreditation and transport requests during Copa América USA 2024.
- Services delivered
- Deporte Virtual® implemented Hércules™ and operated accreditation centres. It also customised the transport module to schedule transfers and view each trip's status.
- What to review for your event
- Participant groups, venues and which tasks require a system, materials or operational staff.
Accreditation
From registration to handover at the centres.
Accreditation centres
We supplied and prepared premises, furniture, computers, printers, laminators and connectivity. The specialist team and local staff handled accreditation production and handover.
Credentials and access
We produced, activated and delivered credentials, managing cancellations and reissues. Scope included supplementary access devices (SADs) and vehicle access and parking permits (VAPPs), physical and digital, with mobile verification.
Transport
Requests, dispatch and monitoring in Hércules™.
We implemented and customised the module for CONMEBOL's transport team. We configured users, permissions and resources, along with vehicle accreditation request quotas by group, vehicle type and access category.
The transport team reviewed and dispatched services using system information. This scope describes request and trip management; the fleet and drivers are operational resources defined separately.
Explore transport management for your eventTransport requests
We enabled requests for arrivals and departures, point-to-point or exclusive venue services, and shuttle transfers. Each request brought together passengers, venue, origin, destination and time, with registration confirmation by email.
Arrivals, departures and routes
We integrated flight information and brought ground and air routes, schedules and group members together in the system. Google Maps provided estimated distances and travel times; the system could use route data defined by CONMEBOL.
Scheduling and dispatch
The dashboard centralised request review, approval or rejection and prioritisation according to service times. Dispatchers had a timeline and filters by venue, date, requester and functional area.
Monitoring each trip
Drivers could view assigned trips and indicate when they were heading to pickup, starting the journey and completing it. The view included the lead passenger's photo, upcoming trips and history, and allowed passengers to rate the service at the end.
Implementation and support
A module adapted to the event, with extended support.
The work included adapting interfaces and features, configuring transport parameters and preparing role-specific user documentation.
During the project, two specialists provided remote support from Colombia seven days a week, from 07:00 to 23:00 Colombian time. Support covered preparation and use of the module during the event.
See other completed projectsThe next step
Let's plan your event's technology and operations.
Share your venues and participant groups. We will review accreditation and transport needs, who approves information and the resources required by each centre or operational team.
What we will review together
- Your sports, venues and operational needs.
- The systems, equipment and services you need.
- Each team's scope and responsibilities.
You can also write to uscontacto@deportevirtual.com